Contact Bird IPTV

Getting a fast answer

What to include when you message us

Support can usually fix things on the first reply if the message has the right details. Please include:

• Your username or the email you ordered with — never your password
• The device and app you are using
• What happens exactly, and on which channels
• Whether it affects one channel, one device, or everything
• Whether it is constant or only at peak hours

That last point matters more than people expect. A problem that only appears between seven and eleven in the evening is a different fault from one that is constant, and it changes what we investigate first.